To contact us with questions regarding shipping or order processing, or for the status of an order that has already been placed, send us an email at sales@essentiallyyouoils.ca . We make every effort to ship your order within 24 hours of receipt, Monday through Friday. All orders are shipped via Canada Post Expedited, Priority Mail or Express Mail.
Shipping Costs and Methods
We offer shipping options through Canada Post. You will select your preferred shipping carrier and method when checking-out.
For more information on Canada Post shipping policies, or to track your order, Please visit www.canadapost.ca
All shipping is via Canada Post - Please use the shipping address where you receive your postal service mail. 'Delivery Confirmation' is a free service, and occurs with every shipment. Essentially You Oils is not responsible for shipments once they are indicated as delivered by Canada Post, tracking systems (whichever was chosen at checkout).
Essentially You Oils is not responsible for shipments once they are indicated as delivered by the shipping provider.
Essentially You Oils takes no responsibility for any losses, damages or delays that may occur. Similarly, we must be notified should additional insurance be required. Without notification we ship products without insurance.
Signature Requirements
Orders less than $500 are sent without a signature confirmation requirement. A signature confirmation is required for some orders over $500 at our discretion, and the $1.80 fee charged by the Postal Service for the confirmation will be added to the order before shipping. You may request to not have a signature requirement in the 'comments' section of the checkout page. You may also request to have a signature confirmation added to smaller orders if you feel it necessary for safe delivery of your package.
International Orders
The customer is responsible for any fees, duties and/or taxes incurred crossing international borders.
Order Processing
At Essentially You Oils, we know your order is important to you, and we give each and every one our utmost attention. Orders are shipped as quickly as possible. Orders using a standard service are processed in the order in which they are received. These orders are processed within 24 hours (excluding Friday, Saturday and Sunday) of being received.
Payment Methods
You may pay for your order by Visa, Mastercard, American Express, Paypal, Google Pay, Apple Pay or Shop Pay.
Order Cancellations
Orders are usually processed within three (3) hours of submission, though the actual amount of time will vary depending upon the season. Orders placed on the weekend may be processed before regular office hours on the Monday morning. All orders cancelled after they have been filled will be charged a 20% restocking fee.